Download a Terms & Conditions PDF
Definitions |
“We”, “our”, “ourselves” and “us” means Umkulu Safari & Canoe Trails(see also definition of Company); |
“You”, “your”, and “yourself” means any person except members of the crew, carried or to be carried by us |
“Agent” means a person or a company authorised to act on behalf of Umkulu Safari & Canoe Trails |
“Baggage” means your personal property accompanying you in connection with your Tour. |
“Booking” means a booking made by you or the Agent for the purchase of a Tour and which is accepted |
“Booking Confirmation” means the express confirmation in writing including the Pick up Point you |
“Client” (see definition for you, your yourselves); |
“Company” means Umkulu Safari & canoe trails (see also definition of “We”, “our”, “ourselves” and “us”) |
“Damage” includes death, wounding or bodily injury to a Client and loss, partial loss, theft, repatriation |
“Date of Departure” means the date of the Tour indicated in the Booking Confirmation; |
“Fare” means the amount paid or to be paid for the relevant Tour which excludes the Transport Fare; |
“Tour” means the specific tour selected by You to which your booking form refers to; |
“Transfer Fare” means the fare for carriage from and to the Pick up point; theses fares are stated as |
1. Applicability |
1.1 These Terms and conditions govern all Bookings you made with us and to any liability we may have in relation to that Booking. |
1.2 Upon receipt of a Booking form by us a non refundable deposit of 50% of the Fare (‘Deposit’) per person has to be paid by you.
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2. Payment |
2.1 The Payment of the relevant Tour Fare must be paid in full no later than 4 weeks prior to Date of Departure of the relevant Tour. |
3. Cancellation by Client |
3.1 Cancellation of a Booking by a Client must be made in writing, by the person signing the booking form, and is not effective until |
4 Changes |
4.1 Save as stated in clause 22.1 hereunder You are not entitled to change the Tour Booking once confirmed. In order to change a |
5. Cancellation by the company |
5.1 All Tours shall be operated subject to a minimum number of participants. Should this minimum number not be reached the |
6. Alterations to Itineraries |
6.1 Although every reasonable effort is made to adhere to itineraries described in the brochure and on the website (of Umkulu and |
7 Force Majeure |
7.1 The Company will not be held responsible for any compensation to the Client if the Company have to change the Tour (or any |
8 General |
8.1 You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries to be taken |
9 Travel Documents |
9.1 You are solely responsible for obtaining and must possess and have available on presentation as required all entry and exit, |
10 Refusal of Entry |
10.1 You agree to pay the applicable charge and/or penalties or fines whenever we, on order of any Government or immigration |
11 Clients responsible for Fines, Detention Costs, etc. |
11.1 If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, |
12 Security inspection . |
12.1 You shall submit to any security checks or requirement by Government or immigration officials or by us. |
13 Refusal |
13.1 We may refuse to carry you if, in the exercise of our reasonable discretion, we determine that: |
14 Alterations to these Terms and Conditions |
14.1 No employee or representative of the Company has the right neither to alter, vary, waive the rights of these Terms and |
15 Health |
15.1The Client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good |
16 Baggage |
16.1 All baggage and personal affects are at all times at the Clients own risk and the Company cannot accept liability for any loss or |
17 Insurance |
17.1 Travel and cancellation insurance is mandatory for all clients. Before a client commences a tour, he or she must arrange |
18 . Liability |
18.1 We are not liable for damages arising from our compliance with any laws or Government regulations, orders or requirement, or |
18.2 We are not liable for damages to Baggage unless such damage is caused by our fault. 18.In the event Umkulu shall be liable to the Client in contract, Tort, under Statute or otherwise the liability of Umkulu shall be limited 18.3 Except in the case of negligence or fault on our part our act or omission done with intent to cause damage or recklessly and |
19 Information |
19.1 The Company reserves the right to change prices due to unforeseen increases or exchange rates fluctuations to which it |
20. Marketing |
20.1 You acknowledge and agree that the Company may take films or and photographs of you while on any Tour, and use the
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21. Severability |
21.1 If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity of enforceability |
22. Cost of making changes to the Booking. |
22.1 Subject to the Company’s sole discretion and the payment of South African Rand 500,00 (‘Administrative Costs’) the Client |
23. Credit card payment |
23.1 Payments by credit card will incur into a 2,5% surcharge. |
24.Jurisdiction and Law |
24.1 This Terms and Conditions shall be interpreted under the laws of South Africa and submitted to the exclusive jurisdiction of the |