Terms and Conditions

Terms and Conditions

How to Book.
Complete an inquiry form or send us an email at , accepting on behalf of all your party the terms of these booking conditions and pay a non-refundable deposit of 30% per person of the total tour fare. If the booking is through an agent, all communication will be addressed to that agent who acts as an agent for the client. (The Company here is referred to as Umkulu Travel Company). No contract shall exist between the company and the client until the prescribed deposit has been paid.

The full payment of the tour fare due by the client to the Company must be paid by no later than 60 days prior to arrival date at said accommodation or departure date of the tour. The Company may treat the booking has been cancelled by the client if these terms are not met. Late applicants may, however, join the tour on an availability basis.

Cancellation of a booking must be made in writing and is not effective until the Company receives such cancellation. The deposit is non-refundable. In the event of cancellation 30 days prior to departure the following charge will apply: 60 days or more = 30 % total fare; 59 to 30 days = 40 % total fare; 29 to 14 days = 70 % total fare; 0 to 13 days =100 % total fare. If the client fails to join a tour, or joins after departure, or leaves it prior to its completion, no tour fare shall be refunded.

Certain accommodation establishments will have alternate cancellation policies but these will be communicated on the reservation invoice on an individual basis.

The Company reserves the right to cancel the tour, under any circumstances, and all tours shall operate subject to a minimum participant on the tour. In the instance where the company cannot provide the tour booked, the Company will return to the client all monies paid, which shall constitute the full extent of the Companies liability to the client, or the Company may offer the client an alternative holiday of comparable standard.

Although every effort is made to adhere to itineraries printed in the brochure, the company reserves the right to occasionally change routes and accommodation as brought about by changing conditions. When a major change becomes necessary, notification of such alterations will be sent to the client’s agent or to the client’s last known addresses soon as the company becomes aware. The company reserves the right to alter an itinerary after a departure if it is in the client’s interest to do so. The Company will not be held responsible for any compensation to the client if the Company have to cancel or in a way change the tour or cancel the tour due to force majeure, namely war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other external circumstance beyond the Company’s control.

The decision of the driver guide of the Company or companies suppliers will be final in all matters likely to endanger the safety of the clients of the group. The Company shall not be held responsible for or liable to any client who commits an illegal or unlawful act in the country visited. The client may be excluded from the tour without any refund of the tour fare. If the Company considers the client as unsuitable for a tour, it may in its absolute discretion, cancel such clients booking to carry the client further if that client causes inconvenience or annoyance to other passengers.

No employee or representative of the Company has the right neither to alter, vary, waive the right of these conditions, nor to undertake any liability whatsoever on behalf of the Company unless such be in writing and signed by the director of the Company.

The client acknowledges being aware of the proposed itinerary and hereby confirms that he or she is medically fit, in good health, and is able to embark upon the tour. Any client with a pre-existing medical condition or illness must declare the true nature of such condition at the time of the booking and make arrangements for the provision of any drugs or other cause of treatment may be required during the tour. Such a client would be required to provide a medical statement from a GP to confirm that they are fit to travel. The Company and its representatives will treat all information in the strictest confidence.

All baggage and personal effects are at all times at the client’s own risk and the Company cannot accept liability for any loss or damage to baggage or personal effects.

It is the responsibility of the client to be in possession of a valid passport, visa requirements, vaccinations and other medical certificates and all other travel documents and or payments where applicable, local payments in foreign currencies. The Company does not accept any responsibility for changes in regulations for visas or any particular requirements for visas. The Company cannot be held responsible for the failure of the client to obtain the necessary travel documents. Should the client be refused entry to any country due to incorrect or incomplete documentation, the Company is not liable for any cost of such delays or repatriation costs for the clients. No refunds will be paid out due to clients not having the right documentation.

Travel and cancellation insurance is mandatory for all clients… Before a client commences a tour, he or she must arrange his her own insurance with a reputable insurer, with protection for the full duration of the tour.To cover injury, medical expenses, repatriation expenses, lost luggage, and the expenses associated with the cancellation curtailment of a tour. The Company shall not refund the client in the case of illness, death or loss of body parts. Make sure of fully covered travel and medical insurance.

The Company reserves the right to change prices due to unforeseen increases or exchange rate fluctuations to which it may be subjected. The Company also reserves the right to change any of the facilities or vehicles described in the brochure, without becoming liable for compensation or refund. The Company may take films or and photographs of our clients while on any tour and reserves the right to publish or use the material in advertising, without obtaining the consent or payment to the client.


If any part, term or provision of this contract is held to be illegal or unenforceable, it shall not affect the validity or enforceability of the remainder of the contract. Furthermore, if any covenants are held illegal or unforeseeable by virtue of its scale, extent or duration, it shall remain valid and enforceable in such reduced scale, extent or duration as any court may decide as being the maximum scale, extent or duration permissible.

If any client wishes to transfer from one tour to another, within 30 days of departure, and the Company agrees on, an administration cost at R 50 per client will be charged. Nominal cancellation fees apply within 30 days of departure.

If the Company accepts payment by Credit Card from a Client or Booking Agent, a 2.5% handling fee is charged with credit card payments and will be added to the tour fare for which payment is being made.